Stamped Product Reviews & UGC

After using this app since 2019, I'm sorry to say there are some frustrating flaws which are leading is to consider migrating to another service.

1) You can't display a single review (as in one review). You can only display a review title, which the user has to click to see the review. There are a number of problems with this approach, the main one being that 99% of review titles are generic like 'Great service' or 'Great product'. This makes the reviews look fake and makes people less likely to click the title to read the review - even if they understood that you have to click to see the actual review, which most people do not.

2) You can't leverage reviews by integrating them into your content. It's infinitely more powerful when your marketing text is backed-up by a customer who says the same thing. But not being able to display a review makes this impossible (review titles are almost pointless as noted above). We've been told that to display a single review, we'd have to hire a developer to make a custom app. This sounds crazy for such basic functionality.

3) We often go through periods where in-page reviews don't display on the front-end at all. When this happens we try multiple browsers, try viewing on our phones over the mobile network (bypassing our ISP), clearing the cache etc. Then after a while, the reviews display agin.

4) The app is unacceptably slow 90% of the time - and we're on 200Mbps fibre with only two people using the bandwidth. Every click has a delay, it's crazy. Also, adding reviews in the Shopify editor is painfully slow, often requiring constant re-loads just to see them (often 3 or 4 reloads).

5) [Edit - this is now fixed] You can't search reviews! This used to work but it's been broken for months now, something support has acknowledged.

If all you need is a decent system to collect reviews and display them on product pages, then great. But if you want to start leveraging your reviews in more places around your site, like the home page, landing pages, blocks etc, then I'd seriously consider another app.

What's kept us using Stamped for so long is the great service and the people. But the crazy limitations and speed issues are forcing us to consider a different app (we're not looking forward to moving). Sorry guys, very sad to leave this review. Cheers, Ben

The 1st line Stamp support team are fantastic. But the support behind them leaves something to be desired.
It’s perhaps unfair to list all the issues we have had, having worked with this App for over 4 years, there are bound to be challenges.
It has come to a point where we have to express how we feel more publicly.
Recently we have again sent batches of review request emails out - and they haven't sent. We are told sometimes they take time for them to be 'processed in the backend' . We have had to request manual push of emails in the past.
At the end of February we noticed that pending review requests had no products or product image - so we therefore could not send them out. As we approach 4 week later - still the Stamped Product Team are working on it.
The support team are told that the issue is linked to the Shopify API and a recent product sync issue. The same issue stopped customers getting reward points on their other App.
We do not know if this is impacting many brands, but if we can’t send our reviews, the App can not work for us. We say again – thank you 1st line support for all you hard work and trying to keep us position.

If everything works, it works well. If it doesn't work -- you can expect a 3 to 5 day turnaround for technical support. I'm transitioning my 2 business accounts to another company. This will be a net loss of $125 for Stamped.io

EDIT: Tommy sold the company and now whoever took over has slashed their customer support to non-existant. It used to be minutes to hours before getting help, now it's days to weeks. Really disappointed with the level of service now, to the point where we are considering moving to a different reviews platform. HANDS DOWN, the best review app for Shopify. Tommy Ong and his team worked relentlessly to make me a happy customer. I'm not sure this guy even sleeps - he often responded within minutes (at midnight, during the day). And he did everything he could to custom script a solution for me. Not only that, but I transitioned from another reviews platform with ZERO hiccups. They handled it all for me within a day. Hats off to the team at Stamped, you have an amazing product and support team!

I need to change my review and say that this company is so big that is unbelievable that they don't have chat support or telephone support for urgent issues. I had a big urgent problem with customers getting 10x more points than they should and it was impossible to contact any support and had to wait for them to get back to me by mail.

I will change my review when they update and add a telephone number to support or add a live chat. This company is too big not to have it.

I just started managing the company's Stamped.io account actually and have some both positive and more constructive feedback. I love that the program has automated features to it, like sorting the flagged reviews versus the auto-published ones. The exclude certain terms tool is also super useful especially in our industry. Now, some feedback I have that may potentially help improve the platform is that the review request email templates should be easier to edit. In order to edit it, there are many broken-up sections so it is not super efficient to see the whole picture in one place. Also, it would be cool if there were more manual capabilities with sorting through the incoming, unpublished reviews. The customer support has been pretty good overall as well, although I do support the idea that English-speaking representatives help English-speaking customers for higher efficiency.

Love what the app does but dislike the current upgrade. Very confusing! Although I've been using this app for a couple of years, I'm now seriously considering a change.

this app is to help me understand better the customer expectations. I find it too limited and not flexible enough

Fairly useful app. I’ll keep using it until I find something better. The UI to review and manage reviews could be more smooth and intuitive.

The customer service is very friendly and responds fast and proactively. The platform is user-friendly and it looks good. It is easy to use. The only hitch is that I wish Stamped.io would be one of the licensed apps by Google to syndicate both product and seller ratings.