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For me, this is the best loyalty app : fully customizable, the app is fast and reliable, great loyalty programs and the most generous free plan. Amazing ! The only cons would be that you need to have basic knowledge of code in order to use full features of the app. But you'll be fine already like this.
Hello Cervi-Care,
Thank you for your kind review!
We are glad to hear that Stamped.io has been working out well for your store. It's definitely feature-rich and we will continue to work on making the setup even easier for our users :)
I switched to this app and the experience has been abysmal. In the last month I have had the following issues
1. Customers orders not synced to accounts
This took over 2 weeks to get a response to, despite it being a "known issue"
2. A pop up appears after checkout that I did not install and can not turn off. Support CAN NOT FIND THE CODE in my store to turn it off.
3. Rewards do not work. A Customer redeem rewards, they do not receive their coupon (via email or otherwise.) On the backend, I (nor support) can find their coupon...
TLDR: This app is not functional.
Be wary. Their review app is good, but this one is awful.
Very helpful support team. They are always quick and responsive with my problems
I first became familiar with Stamped.io via their reviews app. One of the best if not the best review plugin online. A few days ago, I decided to give their loyalty & rewards plugin a try and I was not surprised at all how amazing it is. There is something about Stamped.io, they truly know value.
So far so good! Easy to set up. Easy for customers to navigate. So many options to choose from. Highly recommended. (Have only had it for a few days)
The customer service of stamped is always friendly and helpful, nevertheless, the program is unfortunately not recommended at some important points, I list them now: 1. The Pricing: Here on shopify you can't see that the prices depend on the order quantity of the store. For example, we are a store with low-priced products and now we are supposed to pay over $600 just because we get over an order quantity of 4000 pieces. These pricing scales by order quantity were not specified here in Shopify. 2. The Coding:
It is easily possible to redeem the points via social media without performing any action. e.g. a customer clicks on Facebook Share, but it does not share it, yet the points are credited to him. 3. The Design
The design in general is good, but as soon as you want e.g. the customer to be able to redeem his points in the checkout area, you have to pay over 2000 dollars for it (Shopify Plus).
In our case, the icon in the mobile device is also above the home button, so the customer can no longer click the home button, but that is one of the minor problems with this app. Overall:
The app itself is good, but the price is staggered according to order quantity, which is not well thought out, especially for smaller and medium-priced stores. In addition, customers get points without us as a store getting anything out of it. Unfortunately, we are not satisfied at all at the moment, too bad, because it lookspretty good at the beginning.
Hello PicArt,
Thank you for your review & feedback! Please allow us to address some of the points you have brought up accordingly.
1. The Pricing: This is currently stated clearly in our website and dashboard pricing page. We will get our team to update it on the Shopify app listing as well.
2. The Coding: For the social actions, it would not be possible for Stamped.io to track whether the customer completes the action, as this is not allowed by the social apps. It is the same for any other reward apps. Most customers will follow through with the action once they click on the CTA button.
3. The Design: The ability to redeem rewards within the checkout page is a limitation imposed by Shopify, as it requires editing the checkout page template file and this is only available on Shopify plus stores. The same limitation is applied to the other reward apps without exception.
The icon on mobile device can be adjusted using CSS to prevent the overlap issue, which we have fixed accordingly for your store.
Our representative have reached out to you through email as well to provide further assistance with the setup of your account :)
This app is really nice in many ways BUT they have absolutely NO LIVE SUPPORT. You can't chat and you can't call. You can ONLY send emails back and forth -- often taking a full day or multiple days inbetween replies. So if you have a problem, it will take you days and WEEKS to get it resolved. We have SO MANY unhappy customers right now because they have been trying to fix something for nearly 3 weeks at this point. Even though I think this is the bets loyalty app out there in terms of features, if I could go back I wouldn't select it for this reason.
Hi Conquering team,
I can appreciate how our email support can take longer than live chat support, especially with complicated issues that require work from escalated or engineering teams.
Recently, we have all created Calendly links that allow us to schedule calls with our merchants in order to serve them better. While live troubleshooting is still not an option, we hope that these calls will get us on the same page with desired outcomes, and issue understanding.
I'll reach out to you directly to discuss our options and see if there's anything we can do to help your customers!
We absolutely love the app and our customers will as well as they will use it to unlock FREE items and continue to be the awesome customers they. Thanks for installing this amazing app for us. Great customer service !
Great application paired with stamped.io reviews. Easy to use interface for the shop owner along with our customers. Puts recently shipped orders in a Queue to send an email with a review request to the customer, only once the shop owner's permission is granted. Having Stamped.io on my website has greatly boosted the trust behind my company/products and makes selling online a breeze.
I so love the both review app and this loyalty app. my website is now really good with this apps. thank you to Stamped