Recenze (105)
Zpřesnit
-
Podle hodnocení
We have used Stamped Reviews for many years. With the addition of Loyalty to the mix, the integration is even more powerful.
Stamped Loyalty can send EVENTS to Klaviyo for all kinds of customer interactions -- so emails from Klaviyo can be set to TRANSACTIONAL -- and Stamped Loyalty data is shared with Klaviyo to be included in any/all emails. This alone should make you jump for joy... but there is So. Much. More.
Stamped Loyalty makes redeeming points effortless for the customer. We simply don't have the "how do I use my points" customer service issue like we had using other services.
I have used 4 of the most popular loyalty programs that exist, and IMO Stamped's offering is the best of the bunch.
Hello Mommy Makeup,
Thank you for your review and kind words, it really means a lot to the team to hear that our rewards app has been working out the best for your store compared to the others in the market.
We hope that you'll continue to enjoy using Stamped.io to increase social proof and drive sales!
There's too many bugs using this Stamped Loyalty and Referral system. Upon transaction of sale via Shopify POS, customer points are not reflected in the system even after 3 days of transaction. Hope the tech team could solve this issue as the entire redemption and reward system is not bullet proof.
Hi there House of AnLi team,
Thank you for your feedback here. The POS aspect of our Loyalty product is currently receiving an "all hands on deck" approach from our product team and we should see positive results very soon!
My apologies that you have been negatively affected by this known issue.
I see several support tickets from you where we are waiting your response to help with some of our troubleshooting. Please work with the Advocates who are trying to assist and they will be able to sort you out!
If there is anything more we can do to change your experience with our wonderful Loyalty product please let me know.
Another fantastic app from the Stamped team. I'd been searching for a loyalty app that would fit my needs and this is it. Stellar support as always and it integrates with Stamped Reviews. If you're on the fence, get it and you won't regret it.
I would like to recommend to every shop, this is the best solution for shopping. The whole team is just great and helpful at all times!!!
UPDATE 5 months later:
STILL DOES NOT WORK FOR Shopify POS!!
They keep blaming Shopify for an API issue! For 5 months I have had to manually discount customers based on points and then manually redeem those points every week. I spend about an hour every week for the last 5 months doing this. And still, customer support is a joke now! 1 day response time and it's always in the middle of the night. I'm in Los Angeles, they are half way around the world. And their initial response is "Are you still experiencing this issue?"
Stamped is a joke now! I wish I wasn't so fully invested in them! Too big to care anymore!
I’ve had Stamped on my store since starting 3 years ago. The owner himself used to reply to emails. Not anymore, which is fine. Good for you for growing. But now customer service is horrendous!! It takes weeks to get anything fixed. My customers cannot even redeem points in person.
Hi Nordic Catch team,
Thanks so much for your many years of use, though I apologize that you have felt our support hasn't met your standards lately. We're expanding our team to ensure our service levels are top notch!
After looking at your open tickets, it appears the issue that led to this review is a difficult one that has already been escalated to our most senior engineers. We've pushed a temporary workaround to your account that should keep things moving while we work on a more permanent solution here.
I've reached out separately as well to make sure you're looked after and to give us a chance to address all your concerns.
Fast help with all of our problems when we had issues. In addition the app is great as advertised. Thanks!
Most satisfied with the Customer Support. They resolved my issues swiftly. The interface of the app is very user friendly.
Great interface, quite user friendly. Was also having a problem trying to save the changes when adding free products as rewards, but customer support managed to help me resolve this quite quickly. Thank you!
I'm paying $279 a month to have Stamped Review integrated with Stamped Loyalty. For this expensive price, the least I would expect is that everything would work without a hitch. It's been a month since my customers can't review their purchases from their Loyalty program to earn points. I've contacted the support team 3 times with photos and videos and I get nothing but automatic emails. Outrageous...
Hi All Yours team,
We're very sorry to see this has been your experience.
I've reached to personally to see if we can assist you further, though I see you don't have any active support tickets with us at the moment.
Our team has been in contact with you for all your support tickets, though I can appreciate how the wait for a first reply can be frustrating. We can assure you all the replies we've sent have not been from any automatic response trigger, and come from real people like Ashok and Blake who have been helping you out!
We are working hard to improve our Loyalty product and look forward to our continued partnership. Please reply to the email I sent you directly and we can look into ways we can better support you.
Absolutely love this app! It is so easy to use, installation was easy even with my super custom theme. Bonus points for having the best customer service! They answer any and every question of mine 24/7. Thank you thank you!