Shiprocket: eCommerce Shipping

Frustrated Shopify Owner’s Honest Review of Shiprocket – Stay Away!

As a Shopify store owner, I cannot stress enough how pathetic and unethical Shiprocket’s services have been for my business. The worst part? Their so-called customer service. It’s a complete joke.

You raise a ticket after facing issues (like your parcels not getting picked up for days), and all you get is a scripted, robotic response. No real help. No actual action. And then—like magic—they close your ticket claiming the “issue has been resolved,” when in reality, nothing has been done. Your orders are still lying there, unpicked, and there’s absolutely NOTHING you can do about it.

As a business owner, I know how crucial timely delivery and reliable logistics are for customer satisfaction. Unfortunately, Shiprocket has failed miserably on both fronts. They may be one of the oldest players in the market, but trust me, they are way past their prime. Completely out of the game.

My sincere advice: Read the countless negative reviews online and on YouTube. I wish I had done that before trusting them. There are far better logistics platforms available now—modern, reliable, and actually care about your business.

Avoid Shiprocket at all costs. Don’t let these fraudsters ruin your brand’s reputation.

Subject: Urgent Support Required – Service Disruptions

We are facing a series of issues with Shiprocket services:

Overcharging & Billing Discrepancies: We’ve been charged multiple times without proper justification. Charges are being applied through both Shiprocket , and amounts are being deducted from our Shiprocket wallet without clarity. Despite not using Shiprocket Promise, we’re still being charged for it.

Lack of Support Response: We've reached out to the support team several times but have received no response. It has been 3 days, and there’s still no update from your side.

WhatsApp Integration Issues: Although our WhatsApp API is connected, it hangs after submission and fails to work. As a result, customers are unable to reach us, affecting our service experience.

Engage Login Failure: We are unable to log in to Shiprocket Engage. The platform is not accessible, causing further operational difficulties.

In our last call, we were informed that the tech team is too busy to address urgent issues, which is extremely disappointing.

We request immediate attention to these matters. Our business operations are being severely impacted.

Worst experience I have faced and not once but multiple times. I feel they are not concerned about getting bad reputation as they are over booked. The delivery parter lied that the parcel was not ready, when I had kept all ready. They believe in them more than us and they don’t even bother to pick up parcel for 6 days. Worst worst worst service.

1. Full of fake delivery attempts.
2. customer support people dont know about their own app usage and working like government entity.
3. no one is there to solve your issue. they only have copy paste answers without using their brain.
4. worst part is they charged premium and give no service. when ever i call my relationship executive she reply me after 3-4 days and she never solved any of my query.
5. It look like that their main income is from fake delivery attemts and shipment RTO. there are many shipments they make RTO without any delivery attempt and worst part is you will receive that RTO after one month. your customer cant wait for a month and thats how you will start loosing your customer one by one just because of this fraud company.
6. they only intrested in their own earning. there is no customer service. due to shiprocket's unethical business practices 3% to 5% of your shipment will get delayed or will RTO to you after one monthy without any delivery attemts or may be fake deliivery attempts and thats how you will loose your reputation. your customer will think that you are fraud but they wont know that shiprocket is biggest fraud and just because of this you will lose your customer.
7. biggest scame is their marketing team come up with REV protection charges. let me explain how they scame with alll these nonsenses. REV protection charge is the charge they collect on every shipment to deliver that shipment on time. if they deliver that shipment on time that rev protection charges will be their income and if they dont deliver it on time they will return that rev protection charges only.
hear me loud
they return rev protection charges only which they deduct at the time of shipment booking. they dont return shipping charges for late deliveries. so scam is you pay extra to do their work on time and if they dont do it on time they will return that extra money only. " bro we are paying you for timely delivery" .
8. yes last but not the least, so many fake weight discrepancies without any proof and you will waste your time proving that weight you have entered was correct.

9. if you will keep regular follow ups about your RTO and keep complaining about it, they will remove your customer support executive and also ticket creating button from your dashbors. this is the worst part. you will be completely helpless.

baiscally conclusion is shiprocket is leading in indian market as long as people dont have any other option or any other competitor. if you have any other option my suggestion is to never go with this fraud company. we have started exploring new options and i will happily pay them extra but we will not work with this fraud company.

if you dont want to waste your time and focus on your business dont use shiprocket. you will save time on ticket raising and solving fake weight discrepancies.

LISTEN TO THIS DTC BRANDS!!
I wish i could give less than 1 star, shiprocket is a trash, having pathetic customer support, their delivery partners are big cheaters, and when we inform this to shiprocket (we can only raise a ticket with them, nobody picks call on the no. that they have mentioned), they simply says 'Sorry mam, we have investigated, but we can't help you in this case'.

I would suggest, to go directly tie up with Bluedart/Delhivery, although they are bit expensive but guys, they will completely make you tension free from delivery side and you cna actually focus on your business rather than raising support case.